MAPFRE is committed to continuously improving its services and fostering strong relationships with customers, employees, suppliers, shareholders, and society. Ethics, transparency, and integrity are fundamental principles that guide MAPFRE's activities. Accordingly, all members of the MAPFRE team must always act honestly and responsibly, complying with internal and external regulations in an ethical and professional manner.

If you become aware of any potential irregular, unlawful, or illegal situation or conduct, or any behavior that violates the law or MAPFRE's internal regulations in Puerto Rico, you may use the Internal Information System to confidentially report the facts. Reports can be submitted anonymously, if you prefer, and are fully protected against any form of retaliation, in accordance with the Policy and Procedure governing MAPFRE's Internal Information System.