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MAPFRE

Gestión de Pérdidas
Gestión de Pérdidas Contact Center 787.250.5214






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Carta de Derechos del Consumidor de Seguros

Daños a Estructura

Personal Property / Content

Para eventos catastróficos:

Daños a Estructura

Propiedad Personal / Contenido

Available Services

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Auto

Report damages of a vehicle
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Auto - Compulsory Insurance

Report damages of vehicles by compulsory liability insurance
More Info Create
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Dwelling

Report damages to a property
More Info Create
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Flood

Report damages caused by flood
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Life

Report a Life Claim
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Commercial Auto

Report damages of vehicles in commercial policies
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Commercial Property

Report damage to property in commercial policies
More Info Create
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Our products

Report damages for other types of policies
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Staus

Check the status of your claim or notification of loss
More Info Acceder
  • Manage Appointment
  • Offices
  • Workshops
  • Agents
  • Health Providers
Claim Forms

Carta de Derechos del Consumidor de Seguros

Daños a Estructura

Personal Property / Content

Para eventos catastróficos:

Daños a Estructura

Propiedad Personal / Contenido

Report damages to a vehicle

  • To create your claim at the moment, it is essential that you have your policy number on hand and select correctly the vehicle for which you are reporting the damage.
  • Once the claim is created, you can coordinate or modify your inspection appointment through the web.
  • In case of an accident:
  • Report your damage as soon as possible through the web portal https://www.mapfre.pr, our mobile application "Mis Seguros" available for iPhone and Android or using our contact center (TeleMAPFRE) communicating to 787-250-5214.
  • Report how, when and where the accident occurred.
  • You must have on hand the details of the accident, people involved and damages, whether they are your own or those of others.
  • The insured must inform the police about an accident in which the covered automobile is involved within forty-eight hours of its occurrence.

Report damages to a property

  • To create your claim at the moment it is essential that you have your policy number at hand.
  • The claim will only come into force if the losses occur within the valid period of the policy.
  • In case of losses to the covered property, the insured must fulfill a series of conditions such as the preparation of an inventory of the damaged property.
  • In the event an inventory of the damaged property is necessary, the insured must provide invoices and receipts that justify the damages presented in the claim.
  • Report your damage as soon as possible through the web portal https://www.mapfre.pr, our mobile application "Mis Seguros" available for iPhone and Android or using our contact center (TeleMAPFRE) communicating to 787-250-5214.

Report damages caused by flood

  • To create your claim at the moment it is essential that you have your policy number at hand.
  • Within this section you will be able to report damages caused by flooding as a result of overflowing bodies of water, storm surges, mud slides, among others.
  • The claim will only come into force if the losses occur within the period of validity of the policy.
  • In the event of an accident, you must carry out an inventory of the property affected, showing the amount, description, actual value in cash, and the amount of the loss.
  • Report your damage as soon as possible through the web portal https://www.mapfre.pr, our mobile application "Mis Seguros" available for iPhone and Android or using our contact center (TeleMAPFRE) communicating to 787-250-5214.

Report damages of vehicles in commercial policies

  • To create your claim at the moment it is essential that you have your policy number at hand.
  • The claim will only come into force if the losses occur within the period of validity of the policy.
  • In case of losses to the covered property, the insured must take into account that he has to fulfill a series of conditions such as the preparation of an inventory of the damaged property, of being covered.
  • In the event an inventory of the damaged property is necessary, the insured must provide invoices and receipts that justify the figures presented in the claim.
  • Report your damage as soon as possible through the web portal https://www.mapfre.pr, our mobile application "Mis Seguros" available for iPhone and Android or using our contact center (TeleMAPFRE) communicating to 787-250-5214.

Report damage to property in commercial policies

  • To create your claim at the moment it is essential that you have your policy number at hand.
  • The claim will only come into force if the losses occur within the period of validity of the policy.
  • In case of losses to the covered property, the insured must take into account that he has to fulfill a series of conditions such as the preparation of an inventory of the damaged property, of being covered.
  • In the event an inventory of the damaged property is necessary, the insured must provide invoices and receipts that justify the figures presented in the claim.
  • Report your damage as soon as possible through the web portal https://www.mapfre.pr, our mobile application "Mis Seguros" available for iPhone and Android or using our contact center (TeleMAPFRE) communicating to 787-250-5214.

Report damages for other types of policies

  • Within this section you can report damages related to other types of policies such as:
  • Yachts
  • Pets
  • Paint Protector
  • Extended warranty
  • Any other type of policy that has not been previously listed
  • To create your claim at the moment it is essential that you have your policy number at hand.
  • The claim will only come into force if the losses occur within the period of validity of the policy.
  • Report your damage as soon as possible through the web portal https://www.mapfre.pr, our mobile application "Mis Seguros" available for iPhone and Android or using our contact center (TeleMAPFRE) communicating to 787-250-5214.

Self-Service Portal

Check our Self-Service Portal at any time for information related to your notification such as status, documents, assigned personnel.

It also carries out services such as the delivery and loading of documents.

Use the Self-Service link and access the portal with the security code sent by email.

Reportar incidentes o servicios relacionados a pólizas de cáncer

  • Within this section you can report incidents or services covered by life policies such as:
  • Diseases
  • Medical Conditions
  • Medical visits
  • Accidents
  • Transplants
  • To create your claim at the moment it is essential that you have your policy number at hand.
  • The claim will only come into force if the incident or service occur within the period of validity of the policy.
  • Report any incident or service as soon as possible through the web portal https://www.mapfre.pr, our mobile application "Mis Seguros" available for iPhone and Android or using our contact center (TeleMAPFRE) communicating to (787) 753-6161.
Need help? Call us
787-250-5214
telemapfre@mapfrepr.com

MAPFRE PUERTO RICO
PO BOX 70333, SAN JUAN PR 00936-8333
T. 787-250-5214 F. 787-250-5370

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Need help?
Call us
787-250-5214
telemapfre@mapfrepr.com